Refund Policy

1. General Policy

Due to the nature of financial trading and currency exchange, all transactions executed through [Company Name] are considered final and non-refundable once completed and confirmed.

However, we understand that errors can occur, and we are committed to resolving any genuine issues in accordance with the guidelines below.

2. Refund Eligibility

Refunds may only be considered under the following circumstances:

Duplicate transactions made in error

Incorrect fund transfers resulting from a verified technical error on our platform

Unauthorized transactions proven to result from a breach not caused by the client

Failure to execute a transaction due to system malfunction or downtime

Refund requests will not be accepted in the following cases:

Losses due to market fluctuations or trading decisions

Disputes over exchange rates once a trade is executed

Delay in processing caused by third-party financial institutions

Incomplete KYC or AML verification

3. Requesting a Refund

To request a refund, you must:

Contact our support team within 7 days of the transaction

Provide the transaction reference number

4. Processing Refunds

Once we receive your refund request:

We will investigate and notify you of the outcome within 5–10 business days

Approved refunds will be processed to the original payment method

Refund timeframes may vary depending on the financial institution

5. Chargebacks

Initiating a chargeback without first contacting us to resolve the issue may result in:

Temporary account suspension

Reversal of benefits received (e.g., bonuses, credits)

Legal action to recover funds and fees

6. Amendments

We reserve the right to modify this Refund Policy at any time. Updated versions will be posted on our website with a revised effective date.